Contact & Support
We're here to point you to the fastest help for your Hug-A-Lumps.
Amazon purchase support
All Hug-A-Lumps are sold and fulfilled through Amazon. Anything tied to a purchase - shipping, payments, returns, refunds, replacements, repairs, missing items or a complaint - is handled by Amazon customer service. Contacting Amazon directly is always the fastest way to resolve an order.
Returns, refunds & repairs
Start a return or replacement from your Amazon order page within the return window for the quickest resolution.
Shipping & delivery
Tracking, delivery dates, late parcels and damaged packages are all managed by Amazon.
Payments & billing
Charges and billing questions are handled by Amazon. We never collect or see your payment details.
Product questions
For exact sizes, weights, materials or care, each Hug-A-Lumps listing answers buyer questions right on its Amazon page - look for the “Questions & Answers” section.
About Hug-A-Lumps
Hug-A-Lumps are cuddly, squishy, weighted plush animals designed by ZURU. The collection brings together soft plush texture, a gentle weighted feel and a growing cast of collectible characters - made for comfort, cuddling and everyday relaxation.
Site administration
For matters about this website itself, please use the contact form available in the domain's WHOIS record. For anything related to an order, contact Amazon directly using the button above.
Explore the collection
Browse the full lineup of weighted plush characters and sizes on Amazon.
Shop on Amazon